General
What products does your company provide?
What products does your company provide?
We specialize in providing a wide range of corporate gifts, including office supplies, tech gadgets, drinkware, home decor, and event merchandise. We offer customization and branding options to make your gifts unique and memorable.
How do I place an order?
How do I place an order?
Orders can be placed directly through our website by selecting the desired products and customization options. You can also contact our sales team via email or phone for assistance with bulk orders and special requests.
Can I see a sample of the products before ordering?
Can I see a sample of the products before ordering?
Yes, we can provide samples of most products. Sample fees may apply, which can be credited towards your bulk order once placed.
What is the turnaround time for orders?
What is the turnaround time for orders?
The typical turnaround time for orders varies based on the product and customization options. Generally, it ranges from 2 to 4 weeks from the time of order confirmation.
Is there a minimum order quantity?
Is there a minimum order quantity?
The minimum order quantity varies depending on the product. Detailed information is available on each product’s page, or you can contact our sales team for specific requirements.
Design
Is there a cost for the design service?
Is there a cost for the design service?
Our UpGift Genius service is free and included with your purchase. We aim to make the design and purchase process as smooth and cost-effective as possible for you.
Can I customize the gifts with our company logo?
Can I customize the gifts with our company logo?
Yes, most of our products can be customized with your company logo, slogan, or a personalized message. Our Upgift Genius will assist you in the design process to ensure your branding looks perfect.
What customization options are available?
What customization options are available?
We offer a variety of customization options, including engraving, embroidery, screen printing, and digital printing. Our UpGift Genius will guide you through selecting the best option for your chosen product.
How do I submit my logo or artwork for customization?
How do I submit my logo or artwork for customization?
You can upload your logo or artwork directly on our website during the order process. Alternatively, you can email it to us, and our UpGift Genius will help ensure the design is optimized for the best results.
What file formats do you accept for logos and artwork?
What file formats do you accept for logos and artwork?
We accept most standard file formats, including JPEG, PNG, AI, EPS, and PDF. If you have any questions about your files, our UpGift Genius is here to help.
Can I choose the colors for my custom gifts?
Can I choose the colors for my custom gifts?
Yes, you can select from a range of colors for both the product and the customization. Our UpGift Genius will provide color recommendations based on your branding guidelines.
How long does the customization process take?
How long does the customization process take?
The customization process typically adds an additional 1 to 2 weeks to the standard production time. Our UpGift Genius will keep you informed throughout the process to ensure timely delivery.
What if I need design changes after placing the order?
What if I need design changes after placing the order?
If you need to make design changes, contact us as soon as possible. We will work with you to accommodate any adjustments, though changes may not be possible if the production process has already begun.
Production
Where are your products manufactured?
Where are your products manufactured?
Our products are manufactured at various facilities around the world, including the United States, Europe, and Asia. We partner with trusted suppliers to ensure high-quality standards and ethical production practices.
What is the typical production time for custom orders?
What is the typical production time for custom orders?
The typical production time for custom orders is 2 to 4 weeks, depending on the complexity of the design and the quantity ordered. Our team will provide an estimated timeline when you place your order.
Do you offer rush production services?
Do you offer rush production services?
Yes, we offer rush production services for an additional fee. Please contact our sales team to discuss your timeline requirements, and we will do our best to accommodate your needs.
How do you ensure the quality of the products?
How do you ensure the quality of the products?
We partner with reputable suppliers and conduct rigorous quality checks throughout the production process. Each item is inspected to ensure it meets our high standards before shipping.
Can I request a pre-production sample?
Can I request a pre-production sample?
Yes, we offer pre-production samples for most products. There may be a fee for samples, which can be credited toward your bulk order once it is placed.
Are your products eco-friendly?
Are your products eco-friendly?
We offer a range of eco-friendly products made from sustainable materials. Look for the eco-friendly tag on our product pages to identify these items.
Shipping
What shipping options do you offer?
What shipping options do you offer?
We offer various shipping options, including standard, expedited, and express shipping. You can select your preferred shipping method during the checkout process.
Do you provide international shipping?
Do you provide international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on the destination.
Can I track my order?
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery online.
What are the shipping costs?
What are the shipping costs?
Shipping costs vary based on the weight and dimensions of your order, as well as the shipping method and destination. You can view the estimated shipping cost during the checkout process or contact us via email.
Can you ship to multiple addresses?
Can you ship to multiple addresses?
Yes, we can ship to multiple addresses. During the checkout process, you can specify different shipping addresses for each item or batch of items.
What should I do if my order arrives damaged?
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately. We will arrange for a replacement or refund and assist you with the return process if necessary.
Pricing
How are the prices of your products determined?
How are the prices of your products determined?
Our prices are determined based on the quality of materials, customization options, and production costs. We strive to offer competitive pricing while maintaining high standards of quality.
Do you offer discounts for bulk orders?
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. The discount rate varies depending on the quantity ordered. Please contact our sales team for specific pricing details.
Are there any hidden fees?
Are there any hidden fees?
No, we are transparent with our pricing. All costs, including customization, shipping, and any applicable taxes, will be clearly outlined during the checkout process.
How can I get a price quote for a custom order?
How can I get a price quote for a custom order?
You can request a price quote by contacting our sales team via email or phone. Please provide details about the product, customization options, and quantity required for an accurate quote.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. For large orders, we may offer additional payment options.
Can I get a discount if I reorder the same product?
Can I get a discount if I reorder the same product?
Yes, we offer discounts for reorders of the same product. Please contact our sales team for details on reorder pricing.
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